Questions to ask fleet service providers to get what you need.
Choosing the right vehicle for your business can improve it more than you think. It can increase your productivity and profits simply. A fine fleet service provider will help you get there and a great one will make sure you get there. But the problem is figuring out which one is “just fine” and which one is the best.
May it be getting a new car or an entire fleet, one thing we always do while reaching for any new services is ask questions. What some people fail to understand is that they need to ask the right questions. Asking the right questions helps you to evaluate any service’s worth and you can ultimately decide whether it is right for you or not.
There is no shortage of fleet management services in India. Also, there is an abundance of information about the benefits of the business and it can distract you from asking the right questions. Therefore, asking the right question can be extra hard for some people. So, to make your interaction with fleet consultancy service providers easy and worthwhile, ALD Automotive suggests some questions to ask your fleet provider. Choose the best fleet management for you and make the best use of them easily.
What services do I get for the money I pay you?
This is a vital question you should ask before anything else. But be sure to have an idea of what all services will be right for you. You should set a budget for all the things you and your fleet will need. And there is one thing you should know when picking a good fleet provider,
the cheapest is rarely right for you. So, don’t hesitate to spend some money to have the best fleet management.
There are various services you should focus on when interacting. Some of them are:
- Maintenance: Most good fleet providers offer good maintenance services. Companies like ALD offer tyre replacements, repair normal wear tear and more under maintenance.
- Car replacement: If your car experiences a breakdown or you lose the keys provider will offer a relief vehicle so you won’t waste any of your time.
- 24x7 roadside assistance: Some good providers offer roadside assistance. Better ones offer it 24x7. It will be when you least expect that this service comes in handy. I
- Insurance: You must make sure insurance is included in your monthly payment. Otherwise, it is one more thing to stress about.
These are some of the main services to look for but these are not the end. You should get a clear idea of how much damaging the vehicle will cost you, how much money goes into the repair etc. Choose a provider that’s transparent with the charges you will pay.
How can choosing your service help my specific needs?
Even though you have the same business as others, the way you handle it might be unique. So you need a fleet provider who can understand that and provide exactly what you need when you need it. Be sure to converse with them without hesitation and get information about how many vehicles they have, their normal delivery time, emergency measures, procedures for vehicle return etc.
In fleet management, there should be input from both parties. If your provider does as you say and never suggests improving the choice when there is space for it, it is clearly not good. It is a good sign when your vehicle provider suggests what is good for your budget like what more you can get or where you should cut down.
The answers for these can give you clarity on whether or not a fleet service provider is right for you. It also gives you an idea of what each provider is capable of, and choose the best.
How can you ensure that what you provide will be in its best condition?
When we spend money on something we expect one thing: quality. If your provider is great but what they provide is terrible, you have no reason to continue business with them. You should ask them to provide information on their maintenance policy, relief vehicle, road assistance, repairs etc. Also, enquire about whether they have workshops owned by them, will they cover the maintenance or repair charges if it is taken to someplace else? A fleet service provider which has services to keep the vehicle in its best condition will be right for you.
These questions can help you understand how well they can manage the condition of their vehicles. This is essential because no one can have the time to handle this in the middle of their business stress.
How can your service benefit my business?
Leasing a fleet is more than just providing vehicles to use. It can help you save time, be productive and help your company grow. But a bad provider can take all this away. You should always ask in what ways it benefits your business and its growth.
Companies similar to ALD provide services like contactless pick and delivery in consideration of covid, 24x7 road assistance, relief cars, insurance etc. to save your valuable time and increase your productivity while we take care of the daily fleet management activities. Your fleet doesn’t have to suffer too.
The hack is that you have to find a fleet provider which can give what you need at affordable rates. It won’t be easy without knowing what you’re going to get from them. Ask the questions without hesitation to select the right fleet service provider.
ALD Automotive offers the best fleet leasing experience to our customers. We bring you numerous value-added services and the My ALD app to manage drivers’ contacts and reports with a click. ALD fleet management support can schedule services for you and arrange repairs through our network.